Last Updated: 09-05-2025
At Shifa Cosmetic, we value your trust and satisfaction. While we take great care in delivering your products safely, we understand that issues may arise. Please review our policy below:
1. No Returns on Used Products
Due to hygiene and safety reasons, we do not accept returns or exchanges on any used, opened, or unsealed cosmetic products.
2. Return Eligibility
You may request a return or exchange only if:
You received a wrong item
The product was damaged in transit
The product is expired or defective
In such cases, please contact us within 3 days of delivery with:
Order number
Photos of the product and packaging
Description of the issue
Send this to: shifacosmeticmktg@gmail.com
3. Refund Process
If your return request is approved:
We will offer a replacement (if available) or a full refund
Refunds will be processed to your original payment method within 7–10 business days
In some cases, store credit or discount coupons may be offered
4. Cancellations
Orders can only be canceled before they are shipped. Once shipped, cancellations are not possible.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used cosmetics
Items purchased during sales or promotions
Products without original packaging or invoice
6. Shipping Charges
Shipping charges (if any) are non-refundable. Return shipping costs are covered only if the return is due to our error (e.g., wrong or damaged item).
Contact Us
For any refund or return queries, contact us:
📧 Email: shifacosmeticmktg@gmail.com
📞 Phone: 9958713651
📍 Address: WZ-138, K89, Tihar Village, Gali Number 3, Delhi, India